Frequently asked Questions


Store Info:


Q: Where can I find my store's contact info?
A: Hover over 'Our Company' from the top navigation and select 'Store Info' from the drop down box. You will be able select the 'View' link for each location. The Store Locator page will show phone number, address, and store hours.


Q: What types of payments are accepted in store?
A: We accept Cash, Personal Checks, Visa, MasterCard, Discover and EBT.



Product Info:


Q: How can I find out about product recalls?
A: Hover over 'Our Company' from the top navigation and then hover over 'Contact Us/Help' from the drop down box, 'Product Recalls' will appear. If you click on the name, you will then see the Recalls issued from the Federal Government's website.


Q: What if a store doesn't have an item I was looking for?
A: Hover over 'Our Company' from the top navigation and then click on 'Special Item Request'. You can select the store that you shop and complete the form with as much info that you have on your new favorite item and click on the submit button.

Your store will receive your request via e-mail and will make every effort to find and bring in your new item. The store will contact you via e-mail or phone to update you on their progress.



Online Account:


Q: What are the benefits of creating a digital account?
A: You are able to view our Weekly Specials, create Shopping Lists, add items from a Recipe to a Shopping List and to access our Digital Coupons


Q: Can I update my personal information?
A: Yes


Q: Do I need to allow cookies?
A: Yes



Weekly Ad:


Q: When is the Weekly Ad updated?
A: Our Ad runs from Wednesday through the following Tuesday. The Ad should be viewable on Wednesday morning.


Q: How do I check the Weekly Specials online?
A: Hover over 'Savings' from the top navigation and select 'Weekly Ad' from the drop down box. If you haven't logged in before, you will need to set up an account and select a store.
You will be able to view the Weekly Specials by page of the ad or by department.



Shopping List:


Q: How do I create a new Shopping List?
A: Hover over 'Savings' from the top navigation and select 'Shopping List' from the drop down box. (If you are new to our website, you will need to sign up and select your store.)


Q: How do I add items to my Shopping List?
A: Items can be added from the Weekly Specials, Recipes or manually entered. Select the quantity, Item Name and Department. Your list will sort according to the department selected and can be printed or e-mailed.


Q: Can I manage my Shopping Lists?
A: Yes. You can have several lists at the same time. You also have the ability to add items or delete items from each list. An entire shopping list can also be deleted.


Q: Can I create a Shopping List and add it to my Shopping Cart.
A: Unfortunately no. Shopping Lists are designed for printing and e-mailing.



Online Shopping:


Q: Can I add special instructions on my order?
A: Yes, you can specify a particular brand or allow a store brand to be substituted; you can have only green bananas chosen; you can request that I like my Off the Bone Ham sliced thin, almost shaved. Let us know how you like it!


Q: Does online shopping include sale items?
A: The Weekly Sales Ad is online and available for online purchase.


Q: When will my credit card be charged?
A: We pre-authorize or place a hold on your credit card when you checkout online. The final charge to the card will occur when your order has been picked.


Q: May I use coupons?
A: At this time, coupons are not able to be used for online shopping.


Q: Do you accept EBT?
A: Currently, we aren't able to process EBT payments for online purchases.


Q: What types of payments are accepted online?
A: We accept Visa, MasterCard, and Discover.


Q: Can two people use the same account?
A: Yes. If you share the shopping with your spouse or other, you both can add items to the shopping cart.


Q: How will my personal information be used?
A: We use your information to send you an email confirmation of your order. This e-mail would include information on the order items and final price. We also may need to call you if we have a question about your order.


Q: What is a Promo Code?
A: A Promo Code will allow a select amount to be deducted from your shopping basket. Think of it as similar to a coupon, with a set amount and an expiration date.


Q: Are the prices the same as my store?
N: Not all items are priced the same. The Weekly Specials are the same in-store or online.


Q: If I add an item to my cart that is typically weighed, how will I be charged?
A: In your cart, you will be shown an estimated weight and price. When we pick your order, each item will be weighted and you will only be charged for the actual weight of the items selected. Your confirmation e-mail will display the corrected size and price for those weighable items.


Q: What happens if an item goes on sale after I submit the order?
A: The price charged will be for the day/time that the Personal Shopper picks your order. If the item has gone on sale in that timespan, you will receive the cheaper price. Keep in mind the Weekly Special ad dates.


Q: What if an item is unavailable?
A: If you have allowed us to substitute items, an alternate will be selected.


Q: Can I add an item (or delete an item) after I have checked out?
A: Unfortunately once an order has been submitted, there is no way to add additional items or remove items.



Pick Ups:


Q: What charge is there for delivery or pick up?
A: An In-Store Pick Up is $4.99 per order (minimum order of $50)
Home Delivery varies by the distance your home is away from a Fricks store (minimum order of $75)
0 to 3 miles - $7.99
3.1 to 5 miles - $8.99
5.1 to 7 miles - $9.99
7.1 to 8 miles - $10.99
Additional towns on selected days - $12.99


Q: How soon can I pick up my order?
A: The earliest available time is a minimum of 4 hours. Your order will be ready by the pickup time you selected at the time of order.


Q: How do I know what my pickup number is?
A: The number will appear on your confirmation order e-mail.


Q: Where do I pick up my order?
A: The confirmation e-mail will describe where to pick up your order.


Q: I missed my scheduled pickup time! What do I do now?
A: Please contact a Personal Shopper in the store and we will do our best to pick the order for you again. We will attempt to contact you prior to your order being re-stocked. If we do not hear from you, you will be charged the pick fee.


Q: Are the pickup hours the same as store hours?
A: No they are not. Please see the Online Shopping page for pickup times.



Delivery:


Q: Does someone need to be home?
A: Yes, someone needs to be at the given address to accept the delivery. We will need the confirmation number from the person that accepts the product.


Q: Can I change the time my delivery is scheduled for?
A: Yes, contact your select store to arrange for a new delivery time.


Q: If the weather is bad, will you still deliver my groceries?
A: We will attempt to delivery your order as scheduled. There may be times when we may need to call you to reschedule a new delivery time.


Q: Is delivery service available every day?
A: Delivery service on Labor Day, Memorial Day, New Year's Eve and New Year's Day will only be available at lunch time. We are closed on Christmas, Thanksgiving and Easter and will have no deliveries on these days.



E-Mail:


Q: How do I sign up for e-mails?
A: Manage your account settings to receive e-mails (or to not receive e-mails) under 'My Account'.



Apply for a Job:


Q: Do you have any job openings?
A: Job Openings are listed online. Hover over 'Our Company' then select 'Careers'. If you click on the job that is posted, a job description indicates all of the skills and duties necessary for the open position.


Q: Can I apply online?
A: Complete the job application online and hit the submit button. Your application will be e-mailed to the store with the specific job opening.




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