Grocery Clerk Job Description

The Grocery Clerk is responsible for providing excellent customer service in the Grocery Department. They are responsible for stocking, rotating, and maintaining cleanliness in the grocery department areas, and to ensure that all activities are contributing to the financial interests of the store.

Essential Duties and Responsibilities of a Grocery Clerk:

  • Adheres to all Fricks Market rules and policies
  • Follows their assigned shift schedules – any changes must be approved by the Grocery Manager and/or Store Manager
  • Maintains a neat, well-groomed personal appearance at all times
  • Complies with safety policies and procedures
  • Adheres to all local, state, and federal health and civil code regulations
  • Cleans and maintains the store floor clean and free of debris that may pose a threat to employee and customer safety
  • Responds to all calls for service or clean-up quickly
  • Maintains communication with store management and Front-End on product availability
  • Assists Grocery Manager as needed
  • Greets and provides prompt courteous customer service
  • Assists customers with items that may be in high shelf areas, in the backroom, or loading items into their shopping carts
  • Move stock from storage to shelf areas
  • Assigned aisles must be faced before the end of each shift
  • Assist in building store displays
  • Properly rotates merchandise in refrigerated coolers, store shelves and other displays
  • Keeps shelves fully stocked and faced


    Required Knowledge, Skills and Ability

    • The individual must be able to perform all of the duties listed in an efficient and satisfactory manner
    • Basic math skills in order to operate a cash register
    • Must have initiative, be dependable, and provide excellent customer service
    • Ability to work with limited supervision and solve practical problems independently
    • Constant walking, squatting, bending over, reaching over-and-under, climbing, lifting (5 to 50 lbs.)Maneuvering manual pallet jack loaded with products weighing up to 2000 pounds
    • Daily work with bailers (if minimum age requirement is met), hand-trucks, stools and/or ladders
    • Must have a flexible schedule; evening, weekend and holiday work is required
    • Exposure to high and low temperatures, including refrigerated coolers and storage areas
    • There may be abrupt changes in temperature while moving from one environment to another
    • Exposure to outside climate
    • Exposure to wet floors and noise


    Education and Experience

    • High School Education is Preferred
    • Customer Service Skills

    This job description is intended to provide the general requirements of the work performed in this job position. This is not a comprehensive list of all duties, responsibilities, and requirements. Fricks Market reserves the right to revise this job description, and to assign other duties as they are deemed necessary to warrant the operational needs of the company.